Privacy Policy

This policy explains how Green Feather Online Limited (“GFO”, “we”, “our”, “us”) collects, stores, uses and shares personal information of individuals (“Users”, “you”) who interact with the Mr Fortune website, associated pages, emails, ads, and all registered players who open an account to access the gaming platform (“Players”). Your use of the Services constitutes acceptance of this policy.

You are not obligated to provide personal data, but certain information is required to operate an account and comply with regulatory obligations. If you do not agree with this policy, do not use the Services.

Data Collection

We collect several categories of data:

  • Automatically generated data: technical and device information, IP address, location data, browser details, usage patterns, click paths, and session analytics. Such data may be gathered directly or via cookies and tracking technologies.
  • Player data: when registering, you provide identifying information including name, contact details, birth date, payment information, identity documents, transaction records, playing behaviour, and responsible gaming preferences. Additional sensitive data may be provided voluntarily for support purposes.
  • Communications data: records of support interactions containing information you choose to share.
  • Third-party data: information received when using the Services through external platforms or partners.

Data Uses

We process personal data to deliver and operate the Services, verify identity, execute payments, assist users, customise and improve the platform, communicate service updates or promotional content, strengthen security, prevent fraud, generate statistical insights, and comply with legal and regulatory duties. Where required by applicable law, your consent validates specific processing activities.

Data Location

Personal data may be stored or processed in the United Kingdom or other jurisdictions necessary for operating the Services. All storage locations apply safeguards consistent with this policy and industry standards.

Data Retention

We retain personal data only for as long as required for service operation, compliance, dispute resolution, and statutory obligations. Player data is generally retained for at least five years following account closure as required by gambling regulations. Unneeded data may be deleted or anonymised without notice.

Data Sharing

  • Legal compliance: data may be disclosed to authorities when necessary under law.
  • Service Providers: third parties performing operational tasks may access limited data for designated purposes only.
  • Protection of rights: data may be shared to safeguard safety, property or legal interests.
  • Corporate structure: in reorganisations, mergers or acquisitions, data may be shared with involved entities.

Non-personal or anonymised data may be shared without restriction.

Cookies and Tracking

We and selected partners use cookies, tags, identifiers and related technologies to analyse usage, personalise services, secure accounts, and measure campaign performance. You may control cookie settings via your browser. Details appear in our Cookie Policy.

Communications

Service-related notifications cannot be opted out of. Marketing messages may be declined by updating preferences, using unsubscribe links, or contacting support.

Data Security

We apply technical and organisational measures—encryption, access controls, secure servers, backups—to protect stored data. Absolute protection cannot be guaranteed.

Data Subject Rights

You may have rights to access, correct, erase, restrict, object, or port your data, subject to legal limitations. Requests may require identity verification. Some information must be retained by law despite such requests.

Data Controller and Processor Roles

GFO acts as the data controller for Users’ data and cooperates with Service Providers acting as processors. In specific cases, certain partners may operate as joint controllers where they process data for their own independent purposes.

Additional Information

We may update this policy periodically. Significant changes will be announced in advance. External links within the Services are governed by their own privacy policies. The Services are not intended for individuals under 18; data belonging to minors is deleted upon discovery, unless retention is legally required.

Contact

For questions or concerns regarding this Privacy Policy, contact: privacy@greenfeathergaming.com.